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How the Claims Process Works
Trade Credit Insurance provides protection against non-payment, but understanding how the claims process works is equally important.
Knowing what happens after a payment issue arises helps exporters prepare and respond with confidence.
When can a claim be made?
Claims are generally considered once the conditions outlined in the policy have been met.
This may include situations such as buyer insolvency or protracted default, subject to the policy terms and conditions.
What happens during the claims process?
While every claim is different, the process generally includes:
- Reviewing the circumstances of the non-payment
- Verifying the supporting documentation
- Assessing whether the claim meets the policy conditions
- Processing the claim in accordance with the policy
Understanding these steps helps exporters know what to expect.
Why does this matter?
Being familiar with the claims process helps exporters:
- Prepare the necessary documentation
- Respond more efficiently when payment issues arise
- Better understand how claims are assessed
A practical example
A UAE exporter delivers goods to an overseas buyer covered under a Trade Credit Insurance policy.
After the buyer fails to pay and the policy conditions have been met, the exporter submits the required documentation to support the claim, allowing it to be assessed in accordance with the policy terms.
How Etihad Credit Insurance (ECI) helps
Etihad Credit Insurance (ECI) supports exporters by:
- Providing guidance throughout the claims process
- Reviewing claims in accordance with policy terms
- Supporting businesses when payment issues arise
👉 Explore ECI’s trade credit insurance solutions.